Collection of Information
We collect various information when you
register with Company, during your usage of our products and services, when you
visit pages of our partners. We may combine information about you that we have
with information we obtain from other partners or other companies in order to
provide you a better experience or to improve the quality of our services. When
you sign in to our services, you are not anonymous to us. We automatically
receive and record information from your computer and browser, including your IP
address, our cookie information, software and hardware attributes, the page you
request and other standard browser parameters.
When you use our services, we send one or more
cookies – a small file containing a string of characters – to your device that
service, including for storing user preferences, tracking user trends, and
providing you with a better experience. We may set one or more cookies in your
browser when you use our services or one of our partner’s services. When you
send messages, publish content, post material, transmit information or email
through our services, we may retain the same in order to process your inquiries,
respond to your requests and improve our services.
Our infrastructure consists of servers deployed
at multiple datacenters that are owned and operated by us or our partners. All
information collected within our services resides on this network of servers.
Use of Information
We only use and process personal information
such purposes include:
We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. There are two types of email communications that we provide, as outlined above. One type of e-mail is legally required. Legally required emails cover ICANN mandated verification emails, renewal notices and any other policy or procedure created by ICANN which governs the purchase of domains. Additionally, we may be required by law to serve notices to you such as DMCA Takedown Notices, UDRP notices, etc. Or, we may deem a change to one of our policies to be material and, therefore, determine a duty (though not a legal requirement) to inform you of this change. These types of communications do not fall under any of our opt-out procedures.
We do our best to limit promotional types of emails to communications that we believe will be useful to you. These cover special offers, new products and services and other benefits that we try to ensure would be beneficial to you. As mentioned earlier, you have the ability to opt-out of these communications.
As of November 2017, HostCram will send a monthly newsletter to all its clients and those who directly subscribe to its newsletters through hostcram.com.
You can easily opt-out of receiving our newsletters through under your profile settings in our client portal. You can just as easily unsubscribe directly through the unsubscribe link located at the bottom of all newsletters.
Domain WhoIs Contact Information
We are required by ICANN guidelines, and/or the Registries who issue domains, to collect and retain certain personally identifiable information. This information is required to be kept current and may be accessed for changes through your customer Account Panel. This information is further required by law to be made publically available unless you choose to use a privacy service to anonymize the information, such as WhoisGuard. Finally, ICANN requires that registrars must retain the Whois information, whether or not protected by a privacy service, for two (2) years after the domain expires or you are no longer the registrant.
Because domain name registration information is available to the public, anyone can access it through “Whois” searches. At times, our customers may be included within these searches. However, the spam they receive does not in any way come from Namecheap and please note that we have no control over this information once it is available to the public.
WhoIs contact information, which is protected by a privacy service, will be governed by the disclosure guidelines of the privacy service provider. We use a third party provider called Directi for our domain name registration services. If you choose to utilize WhoIs protection to protect personal information provided through domain WhoIs, please review our Domain Registrant Agreement with attention to APPENDIX ‘K’ Privacy Protection Service Specific Conditions.
Personal Information Following Termination of Account
When your HostCram account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status within our corresponding databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information, if necessary, in order to resolve disputes, enforce our agreements and/or as required by laws or regulations.
From time to time our site requests information from users via surveys or contests is completely voluntary, and the user, therefor, has a choice whether or not to respond and disclose this information. Information requested may include contact information (such as name, email address, shipping address, and demographic information such as zip code and age level). Contact information will be used to notifhy the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this sate and/or any other purpose that we explicitly disclose in the contest rules.
We post customer testimonials on our website which may contain personally identifiable information. We do obtain the customer’s consent via email, prior to posting the testimonial, to post their name along with their testimonial. If you would like to request the removal of your testimonial from the site, please contact us at firstname.lastname@example.org.
Our website offers a publicly accessible blog. You should be aware that any information you provide in this area, such as the comments section, may be read, collected, and used by others who access it. To request the removal of your personal information from our blog, contact us at email@example.com. In some cases, we may not be able to remove your personal information. If this occurs, we will let you know if we are unable to do so and why.
As described in the Information Sharing Section below, and as described in the respective terms of each of our services and in the HostCram LLC Customer Master Agreement.
We have a strict No-Spam Policy prohibiting the
use of any data collected to send spam. We will not sell any contact information
to third parties.
Choices for Personal Information
When you sign up for a particular service that
requires registration, we ask you to provide personal information. If we use
this information in a manner different than the purpose defined herein and in
the terms of the services offered then we will ask for your consent prior to
such use. Most browsers are initially set up to accept cookies, but you can
reset your browser to refuse all cookies or to indicate when a cookie is being
sent. However, some of our features and services may not function properly if
your cookies are disabled. You can decline to submit personal information to any
of our services, in which case we may not be able to provide those services to
We only share personal information with other
companies or individuals in the following limited circumstances:
- We have your consent
- Sharing the information with our
subsidiaries, affiliated companies or other trusted businesses or persons
for the purpose of processing personal information on our behalf. We require
that these parties agree to process such information based on our
appropriate confidentiality and security measures.
- We have a good faith belief that access,
use, preservation or disclosure of such information is reasonably necessary
(a) satisfy any applicable law, regulation, legal process or enforceable
(b) enforce applicable Terms of Service, including investigation of
potential violations thereof,
(c) detect, prevent, or otherwise address fraud, security or technical
(d) protect against harm to rights, property or safety, of our users, us or
the public as required or permitted by law.
- We may share with third parties certain
pieces of aggregated, non-personal information, such as the number of users
by demographic. Such information does not identify you individually.
- As permitted and described in the
respective terms of service of each of our services and in the
HostCram LLC Customer Master Agreement
We take appropriate security measures to
protect against unauthorized access to or unauthorized alteration, disclosure or
destruction of data. These include internal reviews of our data collection,
storage and processing practices and security measures, as well as physical
security measures to guard against unauthorized access to systems where we store
We restrict access to personal information to
our employees, contractors and agents who need to know that information in order
to operate, develop or improve our services. These individuals are bound by
confidentiality obligations and may be subject to discipline, including
termination and criminal prosecution, if they fail to meet these obligations.
Accessing and Updating Personal Information
When you use our services, we make good faith
efforts to provide you with access to your personal information and to correct
this data if it is inaccurate.
from time to time.